We are working hard to ensure you have the best experience. We will ask you to complete the following steps to ensure your TELUS email is working the way you expect:.
Step 1: Schedule your migration For detailed information, visit telus. Starting on your upgrade date, you will not be able to access your email account until you complete step 2 below. Step 2: Activate your account in Google Starting on the day of your migration, you will have to log into email. For a step-by-step guide, visit telus. Step 3: Set up your email on all your devices Once you complete the previous step, you will be able to access your email on a web browser, but to ensure you access it using the email programs you use today, additional steps are required.
For detailed instructions, visit telus. TELUS is migrating all customers to an upgraded email service. We are partnering with Google to make your email more reliable, secure and powerful. Register Join our community today:.
Top Blogs How do I speak to a live person at Facebook? How can I speak to a AOL representative? How do I Get a Human at Google? How to forward Telus email to Outlook mail? How to tackle the Avast antivirus installation issues? How to install Trend Micro Antivirus? How to configure roadrunner email in iphone? The step-by-step instructions are available at telus. Once you complete these steps, you will have to take extra steps to set up your email on your devices. The tutorials for completing this step are available at telus.
When we notify you that your email migration has been completed, you will need to activate your account in Google, which is the way you securely log in to your account for the first time in the new platform.
When we notify you that your email migration has been completed, visit mail. You will be asked to set up a new strong password, and confirm your account recovery information if previously provided on Webmail. Why is Google asking me to create a new password? As part of your account activation process, we are taking every precaution to ensure we protect your account.
You will be asked to reset your password when you activate your account as a means of ensuring your password meets our strong security criteria. Having a strong password is important as it makes it harder for someone else to guess it and gain access to your account.
I'm seeing a screen that says "Choose an account" when trying to activate my account. What does that mean? If during your account activation in Google you are presented with a "Choose an account" screen, it means that you once created an account in Google using your TELUS email address. Please follow the steps to complete your email account activation. I am not able to sign in. What should I do? If you can't activate your account in Google on the day of your migration, please check on these:.
Why am I being asked to provide a recovery phone number and a recovery email address? This will help you to easily reset your password if you ever forget it. If you have already entered this information in WebMail, you will simply confirm this information is still current during the activation of your account.
What can I do if my password is not working or if I've forgotten it? Do not follow the password reset tools in Google as they will not work given that you haven't yet activated the account on their platform.
Will I not be able to access my email through webmail. No, once your email account is migrated, you will no longer be able to access your email via Webmail. If you happen to go to Webmail after your migration date, you will be automatically redirected to mail. We recommend that you bookmark this new page for easier access in the future.
Why is my email not working on my phone, tablet or computer and how can I get it to work? When we notify you that your email migration has been completed, you will first have to activate your email account in Google by visiting mail. If you do not complete these steps, you will not be able to refresh your email on your email programs, nor will you be able to send or receive email using those programs.
I can't find all my emails. Where are they? There are a few possible reasons why you are not seeing all your emails after your migration date:. I can't find all my contacts. There are 2 possible reasons you are not seeing all your emails after your migration date:. I can't find my calendar.
Where is it? The easiest way to navigate to your calendar is to go to calendar. You can also access a more compressed version of your calendar right from your inbox. Click on the calendar icon on the right-side menu.
How can I add another alias? Managing your aliases is easy. From there, you can select Manage email aliases to add, remove or edit them. From there, you can select Rename email account to change your username.
Why are my email folders appearing out of their previously arranged order? Why can I only see 50 emails? When using Gmail on a web browser to access TELUS email, the default number of emails you can view per page in your inbox is You can change this by going to Settings , and under "Maximum page size" changing this. You can only change this view to display up to emails per page. Bookmark this page or add it to your favorites. If you accidentally visited Webmail, we will redirect you to the new page.
Additionally, you can access your calendar and contacts by visiting calendar. To help you navigate the new applications, we have created how-to videos to manage your email account. We understand that the Gmail app may not be the best solution for your email setup, post-migration.
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